Industry

• Challenge: Inefficient communication channels with clients and suppliers, compliance management, having consistent and reliable data across all technology platforms and managing service/warranty requests.
  
  
• Solution: Integrating a CRM with ERP or PLM, automating communications, incorporating business rules into triggered automated workflows and establishing a comprehensive service ticket management system.
  
  
• How we help: We refine the entire manufacturing value chain through CRM implementation and custom integrations. We create digital solutions to streamline processes from sales to service. Overall, systematically improving efficiencies with innovative technology development.

• Challenge: Navigating strict regulations and managing lengthy sales cycles can lead to low patient engagement. Marketing to healthcare professionals ethically, fragmented data across systems, strict regulatory compliance and the need for more efficient operations can be friction points in this industry.
  
  
• Solution: CRM integration with an EHR/QMS, or telehealth solution can enhance communication and data access for better patient care.
  
  
• How we help: We enhance engagement with bespoke patient portals, streamline operations with personalised automation, integrate platforms and manage data security with CRM alignment. We integrate CRM solutions and AI-powered tools to overcome these challenges.

• Challenge: Acquiring and retaining clients can become difficult and time consuming when using outdated systems with long manual processes or spreadsheets. Navigating complex regulations and protecting data is also crucial.
  
  
• Solution: CRM integration with personalised client portals, automating manual document procedures and sales pipelines, AI analytics, reporting and securing compliance.
  
  
• How we help: We modernise operations with custom automation workflows to reduce friction from manual processes. We onboard CRMs for seamless team adoption and enhance customer relationships with bespoke sales pipelines. We strengthen cybersecurity through CRM alignment and connect systems using integrations for strong data analysis.

• Challenge: Student recruitment, keeping students engaged, building alumni relations, providing educational experiences and resources, product distribution, managing administrative overload and student communication.
  
  
• Solution: CRM integrations with SIS, automated workflows for communication and custom online resource portals can significantly improve student and alumni experiences.
  
  
• How we help: We enhance website design and development for stronger navigation. We can build custom apps and student portals to increase engagement. We streamline recruitment with automated sales and marketing pipelines. We accelerate administration with integrated CRM or custom software solutions.

• Challenge: Building strong B2B or B2C customer relationships and needing better visibility across operations. Ecommerce faces challenges with cart abandonment, navigation, site speed, lead capture, funnel automation, personalisation at scale, alignment across departments and tracking offline sales.
  
  
• Solution: Build custom experiences tailored to your customers' needs with website design and development, e-commerce platform integration, marketing automation, sales alignment and AI-powered personalisation to drive sales and increase customer loyalty.
  
  
• How we help: We enable your team with all Marketing, Sales, Service and Operations tools in one platform for deeper visibility, stronger reporting and omnichannel experiences. We customise your CRM integration to automate and personalise marketing efforts and improve website performance with site navigation and speed optimisation.

• Challenge: Difficulty with using manual processes for preparing quotes or communicating clearly with clients, training teams on digital processes, efficiently allocating resources and managing safety briefings and compliance.
  
  
• Solution: Reduce complex project management by removing manual processes. Streamlining with automation and custom app development for safety procedures.
  
  
• How we help: We cultivate strong relationships with trade professionals by integrating CRM, ERP systems and digital sales tools. We build client portals that streamline project delivery, automate quote management and client communication. We train teams to better align operations, marketing, inventory and logistics.
  
  

• Challenge: Alignment and visibility across various locations and departments, managing logistics, customer communication, unorganised data and regulatory compliance.
  
  
• Solution: Streamline logistics with custom software solutions, CRM with FMS integration, automated notifications, GPS tracking and mobile apps to align operations and communication.
  
  
• How we help: We assess bottlenecks and provide advanced tools to overcome operational challenges. We set up automation workflows to eliminate manual processes and save time on customer communication with proactive messaging. We implement custom triggers to be released on your sales, service and marketing pipelines to speed up processes and reduce errors. 

• Challenge: Working to generate new leads, maintain client relationships throughout long sales cycles, effectively market properties and navigate complex transactions. EDM Marketing, call outreach and visibility across channels are often required. 
  
  
• Solution: Supporting teams with better tools for increased visibility and data alignment. Automated property matching, virtual tours and digital contract management can enhance lead conversion and client experiences.
  
  
• How we help: We implement automated sales pipelines, marketing automation workflows, align tools with integrations, sync all data to align in one CRM location, onboard with personalised team training for fast adoption, improve call outreach with CRM integration and integrate AI note taking.

• Challenge: Difficulty maintaining audience engagement, marketing alignment, tracking content, leveraging data analytics and efficiently managing ad sales.
  
  
• Solution: CRM integration with tools for audience segmentation and personalisation, sales pipeline automation can enhance revenue and engagement.
  
  
• How we help: We align your CRM with automated content delivery and custom subscription journeys. We align teams with visibility across channels enabling Sales, Marketing and Service teams to have access to all the right data. We train and onboard all teams to ensure smooth adoption is efficiently managed.

• Challenge: competing with seasonal demand and trends, membership management and retention, retailer relationships, organising events, facility management, marketing programs and understanding customer needs. 
  
  
• Solution: CRM, Member Portal, integrations and automated marketing to streamline operations and enhance the member experience. We centralise member data, automate renewal reminders and implement sales pipelines with proactive customer communication.
  
  
• How we help: Our custom app development allows for seamless facility booking and program registrations. We build online experiences focused on performance, speed and site navigation. Reducing friction in the customer journey from seasonal demand with automated workflows and visible insights. 

• Challenge: Disjointed online experiences, lead qualification, siloed sales, marketing and service departments, inefficient sales processes, customer onboarding, customer churn and scalability.
  
  
• Solution: CRM with team onboarding, customer success platform integration and AI for predictive churn can accelerate growth and improve retention.
  
  
• How we help: We reduce friction between departments with custom software development, accelerate processes with automations, manage customer data in CRM systems with stronger alignment and train teams to adopt more efficient internal processes. 

• Challenge: Supply chain transparency, market volatility, managing vast amounts of data, ensuring sustainability and environmental compliance.
  
  
• Solution: CRM with farm management software integration, IoT sensors, blockchain for traceability and predictive analytics to inform decisions and enhance visibility.
  
  
• How we help: We reduce manual processes and target bottlenecks to improve profitability. Enabling data driven decisions with integrated CRM solutions, predictive analytics, secure online portals and automation. With deeper insights, you can tailor your experiences to customer needs. This powerful setup fundamentally transforms your efficiency and supply chain transparency.

• Challenge: Managing multiple client projects, using reactive communication methods from a lack of available time, low resources and disjointed lead generation strategies. 
  
  
• Solution: Project management integration, automated client reporting and client portals to streamline workflows and enhance transparency. Bespoke website design and development to improve customer experiences.
  
  
• How we help: We implement proactive communication with automated workflows and build custom lead generation pipelines to speed up lead nurturing. We onboard and train teams on new CRM integration to align all departments for clear visibility and better insights. We help overcome bottlenecks with tools that provide valuable resources for teams, such as automating website lead generation and follow ups.

• Challenge: Managing client intake and cases, accurately tracking time and billing, handling vast amounts of important documents and maintaining clear client communication. 
  
  
• Solution: CRM with legal practice management integration, automated intake forms and secure client portals can streamline your operations and communication. Smooth onboarding and employee self service portals can streamline HR processes.
  
  
• How we help: We streamline client or employee intake, enhance case management with automated pipelines and task tracking, refine billing and improve client communication with integrated CRM and secure client portal development.

• Challenge: Disjointed guest experiences, low audience engagement, promoting events, supply chain traceability, managing distribution relationships, building brand loyalty and improving inventory management.
  
  
• Solution: CRM with ticketing system integration, marketing automation and customer portals can enhance audience connection and event success.
  
  
• How we help: Implement integrations to improve visibility across teams, speed up processes and reduce friction from bottlenecks. Build a holistic view of the customer journey, sales, marketing and service processes to improve profitability via automated pipelines. 

• Challenge: Focused on generating and nurturing leads, managing service delivery, developing strong client relationships and difficulty keeping up with client communications.
  
  
• Solution: CRM integration, automated proposals, automated lead nurturing with custom pipelines and client portals that streamline your client acquisition and project delivery.
  
  
• How we help: We streamline sales and service processes with automation, enhance client relationships with a personalised approach, improve project delivery with notification reminders and promote knowledge sharing with an integrated CRM and bespoke client portals.

• Challenge:  Managing donations, fundraising, recruiting, engaging volunteers, measuring program impact, and attracting leads.
  
  
• Solution: CRM with personalised marketing automation, mobile apps, custom portals for community building and booking systems can enhance the entire customer journey.  
  
  
• How we help: We implement stronger sales pipelines, implement marketing automation to relieve resources and improve customer service by reducing silos between teams. More visibility across departments allows for better communication both internally and externally.

Challenge: Attracting and retaining travellers, delivering personalised experiences at scale, managing seasonal demand fluctuations, customer service across various channels and leveraging data for marketing effectiveness.

Solution: Implementing advanced CRM with personalised marketing automation, integrating booking and property management systems, developing engaging mobile apps and client portals and utilising AI-powered analytics for demand forecasting and customer segmentation.

How we help: We enhance the traveller journey by creating seamless experiences from initial inspiration to post trip engagement. We develop custom intuitive online portals. We enable targeted campaigns for proactive service and loyalty building. Our solutions optimise resource allocation for seasonal demands and ensure efficient communication across all traveller touch points.