We have a range of highly skilled professionals working across Australia, with our headquarters located in Melbourne, Victoria. We do not offshore any of our work. Our clients value quality, security and getting it right the first time and we will always put these efforts before our own needs.
We offer commercial options to suit most client needs. We can be engaged via a project, retainer or prepaid hours. We often find that clients will engage us for a block of prepaid hours or a project, then transition into a retainer model after enjoying the initial engagement with our team.
We help our clients plan and execute their strategies through an honest recommendation on the best solution for their needs.
We have our "goto" recommendations for various software needs. This allows our team to provide a high level of experience in hand selected platforms that we know and trust. We work with a number of providers such as HubSpot, ClickUp, Domo, Google AppSheet, plus many more.
We will always be honest and put your needs and outcomes before our own.
Depending on your needs and level of engagement, we tend to work with clients, starting at $10,000 ex GST as a minimum engagement fee. This is based on the investment we make in local, senior team members and our operating costs. If you fall under this bracket, we can always happily recommend you to other solution providers that may be able to assist.
A typical engagement will involve a customer success manager as your main point of contact. They will book time with our expert team, as required. Sometimes you may work directly with a senior team member for a specific project. We also include a senior project manager in the mix for larger projects and engagements. Our Managing Director and General Manager are also involved as executive sponsors in larger engagements.
We have been in business since 2014, meaning we have provided quality consultation for over 10 years. We are committed to slow, stable growth, ensuring our clients are our priority and not our own internal sales targets.
The word or definition of a result can vary from client to client. Depending on the type of work we do, we may discuss various results with you. For example, the implementation of a CRM system may mean the result is that your team becomes more efficient in general and saves hours of time, every day. If we help you launch a new website, you may want to specifically measure conversion rates or customer satisfaction. It is important that you bring to the table what you wish to achieve, so we can ensure we prescribe the correct solution.
The short answer is no, we do not. We specialise in Software, business consulting and technology. Our job is to help you get the most from your software stack and people. We often work alongside digital marketing agencies that specialise in content development, traffic generation and marketing strategy.
Over time, our biggest priority has been to continue to enhance our customer success processes. We’ve done this over a 10 year period since the business commenced. With a dedicated customer success manager, you will always have somebody to reach out to during business hours that is responsive to get updates or ask questions. In regards to completing work on time, majority of our projects are delivered on time or earlier. The two reasons this does not occur is because our point of contact on the client side has unexpected priority changes or annual leave, or due to the sheer complexity of the project, unknowns surface throughout the progress that nobody could for see. If you have any concerns around our services prior to signing up, please address these with our sales team, as we can have specific service level agreements available.
